Refund policy

Return, Refund & Exchange Policy

At DreamyFinds, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 5-day return and replacement policy, subject to the terms and conditions below.

Return Eligibility

You may request a return or replacement within 5 days of receiving your order if:

  • The product is unused and in its original condition.

  • The product has not been damaged, washed, altered, or soiled after delivery.

  • All original packaging, tags, accessories, manuals, and free gifts (if any) are included.

  • The item is returned in the same condition in which it was delivered.

Non-Returnable Items

Returns or replacements will not be accepted for:

  • Used products.

  • Products damaged due to customer misuse or improper handling.

  • Products returned without original packaging or accessories.

  • Products showing signs of wear, scratches, stains, tampering, or modification.

  • Personal care, hygiene, beauty, or cosmetic products once opened or used.

  • Items marked as non-returnable on the product page.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, missing, or incorrect product, please report the issue within 48 hours of delivery.

To process your claim, the following proof is mandatory:

  • ✔ A clear and continuous unboxing video showing the package being opened from the beginning without any cuts or edits.

  • ✔ Clear photographs of the damaged, defective, or incorrect product along with the shipping package.

  • ✔ Your order number and the email address or mobile number used while placing the order.

Claims submitted without the required proof may not be eligible for replacement or refund.

Return & Exchange Request

To request a return or replacement, please complete our Return & Exchange Request Form available on our website.

Once we receive your request, our support team will review the information and contact you with the next steps.

Refund Process

After the returned product is received and successfully inspected by our team:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

If the returned product does not meet the eligibility conditions mentioned in this policy, the refund request may be declined.

Return Shipping

Customers may be required to ship the product to the return address provided by our customer support team.

Return shipping charges may apply unless the return is approved due to:

  • Damaged product

  • Defective product

  • Incorrect item received

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests may not be accepted and the order will be governed by this Return, Refund & Exchange Policy.

Need Assistance?

If you have any questions regarding returns, refunds, replacements, or exchanges, please contact our Customer Support Team through our Contact Us page.

DreamyFinds reserves the right to approve, reject, or cancel any return, replacement, or refund request if it does not comply with this policy.