Refund policy

Return & Refund Policy

At DreamyFinds, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 5-day return policy subject to the conditions below.

Return Eligibility

You may request a return within 5 days of receiving your order if:

  • The product is unused and in its original condition.

  • The product is not damaged, washed, altered, or soiled.

  • All original packaging, tags, accessories, and manuals are included.

  • The item is returned in the same condition in which it was delivered.

Non-Returnable Items

Returns will not be accepted for:

  • Used products.

  • Products damaged due to customer misuse.

  • Items returned without original packaging.

  • Products showing signs of wear, stains, scratches, or tampering.

  • Personal care or hygiene-related products once opened or used.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos and your order number. We will review the issue and provide an appropriate resolution.

Refund Process

Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5-7 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • Depending on your bank or payment provider, the refund may take additional time to appear in your account.

Return Shipping

Customers may be required to return the product to the address provided by our support team. Return shipping charges may apply unless the return is due to a damaged, defective, or incorrect item.

Order Cancellations

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests may not be accepted and the order will be subject to the return policy.

Contact Us

For any return or refund request, please contact our customer support team through the Contact Us page on our website and provide your order number for faster assistance.

DreamyFinds reserves the right to refuse returns that do not meet the conditions stated in this policy.